Mobile Tech Support
Increase customer satisfaction with premium tech support

Improved device performance & interoperability

Higher customer satisfaction
98%
resolution rate, 4.8 average star ratings

Premium omnichannel tech support
Personal TechPro: Simplified Support for a Connected World
With Assurant’s Personal Tech Pro team, your customers receive comprehensive, personalized tech support for all the devices in their digital ecosystem. This holistic support program serves customers across a variety of channels, including live voice support, live chat, text, and self-service. With Personal TechPro by Assurant, you can help your customers overcome their technology challenges, improve satisfaction and drive demand.
Features of Personal TechPro
A high-quality, omnichannel premium tech support team that delivers exceptional experiences for your customers.
- Expert support for all connected devices
- Live, U.S.-based expert support provided by Assurant employees
- Omnichannel support includes an online portal, chat and phone or email
- Remote screen share and camera share.
- Mobile app self-service support and diagnostics
- Product setup
- Configuration and interoperability
- Connected technology education and awareness
Pocket Geek Mobile: Self-Service Tech Support in a Mobile App
Pocket Geek Mobile is an innovative mobile app that features advanced device diagnostics to help your customers self-diagnose and correct tech issues across their ecosystem of connected devices. It gives your customers access to must-have features like protection program onboarding, secure data backup, antivirus protection, and device lifecycle services. Your customers can manage self-service support via advanced device diagnostics and guided paths to resolution directly from the app, enjoying a simpler, safer, and smarter connected experience.
Features of Pocket Geek Mobile
Enhanced, self-service tech support put in the palms of your customers’ hands.
- Tech support with advanced device diagnostics, how-to guides and tips
- Secure cloud backup, VPN services, antivirus protection, and secure browsing for phone users
- Includes BYOD Device Certification and Mobile Trade-In and Upgrade Certification
- Easy management of coverage documents, claim filing and track, store locator and more
Customer Reviews
See why millions of people around the world count on us to keep them connected and protected.