Assurant® Personal TechPro

Quality support and assistance for virtually any connected or smart home device

Omnichannel, Expert-Level Tech Support for Connected Consumers

a boy wearing green glasses

58% of connected consumers say they've experienced issues with setup and installation.1

61% of people who experience difficulty setting up their devices seek professional help2, and 40% of device returns are due to installation challenges3.

At Assurant, we're using digital and human expertise to help consumers get the most value out of their entire connected device ecosystem. And we're delivering premium, unmatched tech support that's proven to increase NPS and convert first-time buyers into repeat customers.

58% of connected consumers say they've experienced issues with setup and installation.1

61% of people who experience difficulty setting up their devices seek professional help2, and 40% of device returns are due to installation challenges3.

a boy wearing green glasses
At Assurant, we're using digital and human expertise to help consumers get the most value out of their entire connected device ecosystem. And we're delivering premium, unmatched tech support that's proven to increase NPS and convert first-time buyers into repeat customers.
Icon of a hand holding a mobile phone

0:15 or less

average response time*
Icon of a checkmark

98%

resolution rate*
Icon of a thumbs up

4.85 stars

for customer satisfaction*
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84

Net Promoter Score*

1 The Connected Decade, Examining Consumer Attitudes Towards Connected Devices, Assurant, June 2023.
2 The Connected Consumer and Changing Support Needs, Parks Associates, 2021.
3 Support Services for Modern Connected Lifestyles, Parks Associates, 1Q2023.
*  March 2024 Assurant Reporting

Personal TechPro: Simplified Support for a Connected World

With Personal TechPro, your customers get unlimited access to expert, personalized tech support for all the technology in their smart home. Our team meets each customer where they want support, whether that's on the phone, via live chat, virtual appointments, or through self-service options.

What Are the Features of Personal TechPro?

Premium tech support proven to increase NPS

  • Expert tech help with a 98% resolution rate across all electronics and appliances
  • Live, U.S.-based help managed by highly trained Assurant employees
  • Omnichannel support, including online portals, virtual appointments, chat, phone, email, and DIY help center
  • Remote screen share and camera share to provide easy resolutions for your consumers
  • Mobile phone diagnostics
  • Device-specific self-help libraries
  • Product setup, configuration, and interoperability
  • Connected technology education, and awareness

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