Mobile and the Connected World
Assurant Feature Exchange (AFX)
Technology should make our day-to-day tasks easier and faster. With Assurant Feature Exchange, we’ve made managing protection programs easier to launch, enable, and change.
58% of connected consumers say they've experienced issues with setup and installation.1
61% of people who experience difficulty setting up their devices seek professional help2, and 40% of device returns are due to installation challenges3.
At Assurant, we're using digital and human expertise to help consumers get the most value out of their entire connected device ecosystem. And we're delivering premium, unmatched tech support that's proven to increase NPS and convert first-time buyers into repeat customers.
58% of connected consumers say they've experienced issues with setup and installation.1
61% of people who experience difficulty setting up their devices seek professional help2, and 40% of device returns are due to installation challenges3.
0:15 or less
98%
4.85 stars
84
1 The Connected Decade, Examining Consumer Attitudes Towards Connected Devices, Assurant, June 2023.
2 The Connected Consumer and Changing Support Needs, Parks Associates, 2021.
3 Support Services for Modern Connected Lifestyles, Parks Associates, 1Q2023.
* March 2024 Assurant Reporting
Mobile and the Connected World
Assurant Feature Exchange (AFX)
Technology should make our day-to-day tasks easier and faster. With Assurant Feature Exchange, we’ve made managing protection programs easier to launch, enable, and change.
Mobile and the Connected World
Assurant Protect Select
Today’s consumers want customization and flexibility – and that applies to their device protection plan, too. Our research shows that flexibility increases both purchase intent and persistency.
Mobile and the Connected World
Enhancing Customer Experience with AI and Machine Learning
With more than 30 fulfillment options, how do customers choose the right one for them? We make it easy. Dynamic fulfillment delivers ideal resolution paths based on cost, CX and risk.