High Recovery Rates Without the PR Headaches
As the multifamily housing industry recovers from COVID-19's impact over the next several years, realistic solutions for resolving debt with former residents will play a critical role. But the right approach to debt recovery can be difficult to enforce. On top of federal and state laws, public sentiment around COVID-19 and collections practices could introduce unnecessary risk or reputational damage to your property management company.
Assurant's approach to recovery solutions is designed to deliver high recovery rates for you while providing a tailored, friendly experience for your former residents. To make residents feel more comfortable, we offer online balance resolution options so debt can be settled quickly without needing to talk to a collector. And, when necessary, our ACA-certified professionals work with residents to explain credit impact and create custom, flexible payment plans that motivate resolution. All without exposing your property to increased reputational damage.