Mobile and the Connected World
Data Analytics & Digital Testing Yield Increased Renewal Rates
See how Assurant’s data modeling and testing increased renewal response by 157% for a major retailer
As convenience and ease of use become increasingly important parts of the customer experience, we've seen a growing interest in innovative, value-added support. For example, a recent Assurant study found that 70% of consumers are more likely to purchase a connected device if value-added support, like protection and repair, are offered at the time of purchase. This number represents a 44% jump from pre-pandemic levels when we conducted the same study in 2019.
And, when it comes to support for appliances, tech, and other products, consumer preference for come-to-you repairs has risen 120% since the onset of the pandemic. At Assurant, we're meeting this demand with a robust come-to-you repair network. Our technicians will meet your customers at their houses, at their offices, or anywhere in between.
40,000+ U.S. zip codes covered
1,500+ technicians across the U.S.
Machine learning optimizes risk, cost and CX
Nearly 5-stars from 4M+ reviews
Mobile and the Connected World
Data Analytics & Digital Testing Yield Increased Renewal Rates
See how Assurant’s data modeling and testing increased renewal response by 157% for a major retailer
Mobile and the Connected World
Q4 and 2024 Mobile Trade-In and Upgrade Industry Trends Report
The Q4 Mobile Device Trade-In and Upgrade Industry Trends Report shows a 7% increase in trade-in returns, totaling $1.7 billion. The 2024 report highlights a 5% rise in payouts, reaching $4.5 billion.
Mobile and the Connected World
How Technology Is Shaping Consumer Behavior: Trends You Can't Afford to Ignore
Discover trends in technology dependence, generational attitudes, and the challenges and benefits of AI adoption.
Talk to an Assurant expert about how our extensive service and repair network improves customer satisfaction.