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Topic: IoT

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graphical user interface

Automation and CX: The Modern Marriage

Using automaton to improve service and repairs for electronics and appliance is driving the customer experience to new heights.

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graphical user interface, diagram

The Power of Automation

Take a look at how personalized experiences for device service and repairs can save your program money on a transactional basis, offer an improved customer satisfaction score, and decrease post-claim product churn relative to replacement.

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Illustrated Image of a Smart Home

Creating A Sustainable Path To Smart Home Growth

Trade-in programs provide a great incentive to upgrade smartphones. Learn how we are reducing e-waste while still giving consumer electronics a second chance.

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Modern Home in the foreground with a smart home key pad on the wall

Connected Consumers: Help Them Catch up to the Future of Smart Homes

What is the rise in smart home technology? Mobile carriers, cable companies, MSOs, retailers and e-tailers, and OEMs should stay agile to guide connected consumers through their tech dependency in building not just a smart home, but an intelligent one.

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Technology Computer graphic

Digital Twin Technology: Delivering Certainty in an Uncertain World

Digital twin technology enables enterprises to improve efficiency and performance, to transform homes and connected lifestyles.

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Article
woman changing temperature of home using mounted tablet device

At the Heart of the Connected Ecosystem: Enabling Interoperability

With the advent of 5G, companies will have more connectivity, options, and speed to engage customers. But consumers continue to be frustrated with connected devices. Connected living companies need to offer better support services.

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